Frequently Asked Questions


City of Fresno Utility Customer Service Department Information:

Main: 559-621-6888
Fax: 559-488-4411
After hours water and sewer emergencies: 559-621-CITY(2489)

Website: www.fresno.gov/ubc
Email: ubc@fresno.gov

Telephone Customer Service hours of Operation:
Monday – Wednesday 8:00AM – 4:15PM
Thursday 8:00AM – 3:45PM
Friday 8:00AM – 4:15PM

Direct all correspondence to:
City of Fresno Utilities Billing and Collection
P.O. Box 2069
Fresno, CA 93718-2069

Payment and Customer Service Counters
Fresno City Hall - 1st Floor
Utilities Billing and Collections Division
2600 Fresno St. at "P" Street
Fresno, CA 93721
Open Monday - Friday 8:00AM - 5:00PM

Manchester Center Office
North end of Mall
3602 N. Blackstone Suite G140
Fresno, CA 93726
Open Monday - Friday 9:00AM - 6:00PM

How can I view my bill online or sign up for e-billing?Answer: Register your account to view your bill online or sign up for e-billing.

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on
your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover, American Express) 2.3% processing fee per transaction
  • • Debit Card (Visa, MasterCard, Discover, American Express) 2.3% processing fee per transaction
  • • E-Check $0.89 per transaction

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • • Register online for Text and Pay. Get reminders about your due date and pay your bill with one easy text!

What other payment options do I have if I prefer to not make a payment online?

By phone with an automated phone payment system: (Visa, Mastercard, Discover, American Express) Contact the 24 hour automated phone bill payment system at 559-621-6888.

By Mail: Send payment to the secure payment processing center using the envelope and payment stub included with your bill. If you do not have a payment stub, please make sure your full account number is listed on your check or on your money order and send your payment to:

City of Fresno
Utilities Billing and Collection Division
P.O. Box 2069
Fresno, CA 93718-2069

In Person: Pay in person with a check, money order, cash or credit/debit card. Payments are accepted Monday through Friday from 8:00am to 5:00pm at Fresno City Hall at Fresno & P Street. Utilities Billing and Collection Division, 2600 Fresno Street, First Floor, Fresno, CA 93721.
Also at our Manchester Center Office. North end of mall next to Sears. 3602 N. Blackstone Suite G140, CA 93726. Monday through Friday 9:00am to 6:00pm.

What information do I need to register my account online? Answer: To create a new account, you will need to enter the following information:

  • • Account Number
  • • Zip Code (Service or Billing Address)

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Fresno Utilities Account Questions?

ubc@fresno.gov
(559) 621-6888

Customer Service Hours
Monday – Wednesday 8:00AM – 4:15PM
Thursday 8:00AM – 3:45PM
Friday 8:00AM – 4:15PM
FOR 24 HOUR WATER AND SEWER EMERGENCIES
CALL PHONE NUMBER (559) 621-2489